Gift vouchers ordered before 12 noon will be issued and dispatched on the same (working) day.
Working days are Monday to Friday of any week excluding any public or bank holidays. If a gift voucher is ordered after 12 noon on a Friday, it will be issued and dispatched on the following Monday.
UK Special Delivery guarantees next day delivery, however voucher must be issued before 12 noon Monday to Friday. If the voucher is ordered on a Friday before 12 noon, it will be issued and dispatched on the same day, however the Royal Mail do not guarantee delivery until the following Monday.
This Gift Voucher features a unique reference ID code, may only be redeemed once, may not be exchanged for cash, replaced if lost and is non-transferable. The gift voucher must be presented upon arrival when redeeming the experience. No photocopies will be accepted. A gift voucher cannot be used within 72 hours of purchasing. Advance bookings are necessary. Cancellation of a booking with less than 24 hours notice will render the voucher null & void. Please note: Simon Radley at The Chester Grosvenor and The Arkle Bar and Lounge are unsuitable for children and therefore we have implemented a 12+ policy. Gift Vouchers cannot be redeemed on special event dates to include Valentines, Chester race dates, New Years Eve etc unless otherwise stated. Terms & Conditions are subject to change. Your experience can be booked subject to availability.
- Simply choose the gift experience(s) you would like to buy from our handpicked collection! We’ve designed our site with you in mind and have made it as easy as possible to choose search and purchase a gift experience for a wide selection of luxury hotels and resorts located throughout the UK; whether you know the gift type you’d like to buy, or know where you’d like to buy it.
- Once you’ve selected your gift experiences(s), add them to your ‘bag’ and pay via our checkout, which has the highest level of security protection in place.
- We’ll then send your order to you (via email or post) to either yourself or the recipient (you choose options when you are in the checkout) within hours of purchase. Your gift voucher will be presented and packaged in your selected venue’s branded stationery.