While 'What I Really Wanted' is a brand new site, the company behind it, SK Chase Ltd, has been established for 11 years.
The customer service team who will be helping you with any queries have helped many people over this time and are really good at it! We love when we've given such great service that people write in to tell us and are proud to share this with you.
“Thank you so much for your help on all this – you have been a fantastic advert for UK customer service.” July 2014
“Thank you very much for your help and I know the recipient will have a lovely stay. Many thanks again for a wonderful service.” May 2014
“Many thanks for your help on this. I really appreciate the level of service you’ve provided. Refreshingly beyond the norm.” March 2014
“Thank you so much for all your help with this. Your service is amazing. Thank you for making all of this so easy. “ Jan 2014
“I placed an order for vouchers for a luxury hotel for my Wife and I realised I’d made a couple of mistakes so I phoned up to get it corrected. The person whom I spoke to was fantastic. Everything was changed quickly and without any issue, she was polite and helpful – an ABSOLUTE JOY to deal with.
So many firms are neglecting the quality of their customer services so I’m really pleased to encounter a firm with great staff. Thank you.” Dec 2013
“Just a few words to say thank you very much for your attention in processing my gift voucher. As usual your service has been excellent. Thank you very much. “ Dec 2013
“Thank you very much for sending the voucher to replace the missing one. This was a Christmas Gift so I am grateful that I was able to give it on Christmas morning. The rceipient was delighted to receive it. Thank you for your excellent Customer Service.” Dec 2013